📦 Shipping & Returns

All orders ship from NSW, Australia — fast, tracked, and packed with love.

💌 Flat Rate Shipping:
You pay once, we track it, no hidden surprises.

⏰ Dispatch:
1–2 business days (Mon–Fri).

📦 Delivery Times:
Standard = 3–7 business days depending on your postcode.

🌍 International Orders:
Not yet — world domination’s coming.

↩️ Returns & Refunds:

✨ We’re about glow, not drama.

Change of Mind?
No refunds/exchanges once products leave HQ (hygiene, babe).

Damaged/Faulty/Wrong Item?
We’ll fix it. Email hello@barefacedskinco.com.au within 7 days with:

• Order number

• Description of the issue

• Photos (proof + cuteness)

We’ll replace, refund, or sort it out — promise.

Refund timing:
5–10 business days (depends on your bank, we know, it’s annoying).

Still confused? Email us — we’ll give you skin AND clarity.