Shipping policy
Bare Faced Skin Co. – Shipping Policy
Last updated: 1 July 2025
At Bare Faced Skin Co., we’re all about fast dispatch, clear skin, and no dramas. Here’s everything you need to know about how your pimple patches (and extras) get from us to you:
📍 Where We Ship
We currently ship Australia-wide via Australia Post.
International? Not yet — but we’re working on it!
📦 Order Processing Time
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We pack and post orders within 1–3 business days
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Orders placed on weekends/public holidays ship the next business day
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You'll get a tracking number via email once it’s on the way
🚚 Delivery Times
Standard Tracked Shipping (Included in Price)
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Metro: approx. 2–5 business days
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Regional & Rural: allow up to 7–10 business days
Please note: Delivery timeframes are estimates provided by Australia Post and may vary due to weather, peak seasons, or other postal delays.
💌 Shipping Confirmation
Once your order ships, you’ll receive a confirmation email with a tracking link.
Can’t find it? Check your junk folder — or email us at hello@barefacedskinco.com.au.
🧃 Lost, Stolen or Delayed Orders
We use tracked shipping to avoid delivery dramas.
If your parcel seems stuck or hasn’t arrived after 10 business days, get in touch and we’ll chase it up for you.
Note: We’re not responsible for parcels lost due to incorrect addresses provided at checkout — double check those deets before placing your order!
🎁 Gifting?
Our parcels are cute and fuss-free — perfect for sending straight to a friend. We don’t include invoices in the package, so it’s surprise-ready.
❓Need Help?
Shoot us a message at hello@barefacedskinco.com.au — we’re happy to help with tracking, delivery questions, or glowy vibes in general.